Terms of Service

Kashido — operated by Mizuhodo Inc. | Last updated: April 7, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "Customer") and Mizuhodo Inc., a Japanese corporation operating under the brand name Kashido ("Kashido," "we," "us," or "our"), with its registered office at 1-8-21 Minami-Azabu, Minato-ku, Tokyo 106-0047, Japan.

By accessing or using our website at kashido.co (the "Site"), creating an account, placing an order, or subscribing to any of our services, you agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use the Site or our services.

We may update these Terms from time to time. We will notify you of material changes by posting a notice on the Site or by sending an email to the address associated with your account. Your continued use of the Site or services after any such update constitutes your acceptance of the revised Terms.

2. About Kashido

Kashido is a premium cultural subscription service operated by Mizuhodo Inc. Each month, we curate a Monthly Selection of authentic Japanese artisanal confections and handcrafted goods, sourced directly from a different region (prefecture) of Japan. Every Monthly Selection is accompanied by a curated photobook and cultural editorial content, designed to bring the stories, landscapes, and craftsmanship of that region to life.

Our service is designed for customers who value authenticity, craftsmanship, and the discovery of Japan's regional cultures.

3. Eligibility

To use our services and place an order, you must:

• Be at least 18 years of age; or
• Be at least 13 years of age and have the explicit consent of a parent or legal guardian, who accepts these Terms on your behalf. By completing a purchase, the parent or legal guardian is deemed to have provided such consent and agrees to be bound by these Terms.

By using the Site or placing an order, you represent and warrant that you meet the eligibility requirements set out above, and that you have the full legal capacity to enter into a binding contract.

We reserve the right to refuse service to any person at our sole discretion.

4. Account Registration

To place an order or manage a subscription, you must create an account on the Site. When creating an account, you agree to:

• Provide accurate, current, and complete information;
• Maintain and promptly update your account information to keep it accurate and complete;
• Keep your password and account credentials confidential; and
• Notify us immediately at support@kashido.co if you become aware of any unauthorized use of your account.

You are solely responsible for all activity that occurs under your account. Kashido is not liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials.

Each account is for the personal use of a single individual and may not be shared or transferred.

5. Our Products and Services

5.1 Monthly Selection

Kashido's core service is the Monthly Selection, a curated assortment of 8–13 artisanal Japanese products — including confections, regional specialties, and occasionally handcrafted goods — themed around a specific Japanese prefecture each month. Each Monthly Selection also includes a photobook and access to accompanying digital cultural content (the "Journal").

The specific contents of each Monthly Selection are determined by Kashido at its sole discretion, based on the results of our on-site curation visits to each region. The contents will vary each month. We do not guarantee that any specific product, brand, or type of item will be included in any given Monthly Selection.

5.2 Trial Selection

A single-box Trial Selection is available to new customers. The Trial Selection is available once per household address. Customers who attempt to place multiple Trial Selection orders from the same address may have their order cancelled and refunded at our discretion.

The contents of the Trial Selection are identical to those of the standard Monthly Selection for that month.

5.3 Subscription Plans

Kashido offers the following subscription plans ("Reservation Plans"):

Full details — including pricing, billing dates, renewal terms, and cancellation procedures — are set out in the Subscription Terms, which form part of these Terms and are incorporated herein by reference.

5.4 Digital Content: The Journal

Active subscribers receive access to the current month's Journal — a digital editorial featuring interviews with regional craftspeople, cultural insights, and travel inspiration — at the time of dispatch. Former subscribers and members who have cancelled retain access to Journal editions that are more than 2 months old from the original publication date. All Journal editions become publicly accessible 3 months after their original publication date.

6. Pricing and Payment

6.1 Prices

All prices displayed on the Site are in United States Dollars (USD) and are inclusive of the cost of the Monthly Selection box. Shipping fees are charged separately and are set out in our Shipping Policy.

Prices are subject to change at any time. Any price changes will be communicated to active subscribers with reasonable advance notice and will not affect orders that have already been billed for the current subscription period.

6.2 Payment Methods

We accept major credit and debit cards and such other payment methods as may be displayed at checkout. All payment transactions are processed by a third-party payment processor. Kashido does not store your full payment card details on our systems.

6.3 Failed Payments

If a payment fails on the scheduled billing date, we will attempt to re-process the payment. If payment cannot be collected after a reasonable number of attempts, we reserve the right to suspend or cancel your subscription and withhold the relevant Monthly Selection until payment is received.

6.4 Taxes

You are responsible for all applicable taxes, including but not limited to sales tax, VAT, and GST, that may be levied on your purchase under the laws of your country or jurisdiction. Where required by applicable law, Kashido may collect and remit such taxes on your behalf.

7. Cancellation and Refunds

Cancellation and refund rights are set out in full in our Refund & Cancellation Policy, which forms part of these Terms and is incorporated herein by reference.

In summary: all purchases are final and non-refundable as a general rule. An exception exists for customers who complete a designated customer feedback survey; please refer to the Refund & Cancellation Policy for details. Cancellation of a subscription plan does not entitle the customer to a refund for any amounts already paid.

8. Shipping and Delivery

Shipping terms, delivery timeframes, customs responsibilities, and policies on lost, damaged, or undelivered shipments are set out in full in our Shipping Policy, which forms part of these Terms and is incorporated herein by reference.

9. Intellectual Property

9.1 Kashido's Intellectual Property

All content on the Site and in the Monthly Selection — including but not limited to text, photographs, illustrations, design, the Kashido brand name and logo, the Journal, and the photobook — is the exclusive property of Mizuhodo Inc. or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, publicly display, modify, create derivative works from, or otherwise use any of Kashido's intellectual property without our prior written consent.

9.2 Your Content

If you submit any content to us (such as reviews, photographs, or social media posts tagging Kashido), you grant Kashido a non-exclusive, royalty-free, worldwide, perpetual license to use, display, reproduce, and distribute such content in connection with our marketing and promotional activities. You represent that you own or have the necessary rights to the content you submit.

10. Prohibited Conduct

You agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms;
• Attempt to gain unauthorized access to any part of the Site, our systems, or any account other than your own;
• Use the Site in any manner that could damage, disable, overburden, or impair its functionality;
• Attempt to resell or commercially exploit any products purchased from Kashido without our prior written consent;
• Submit false, misleading, or fraudulent information in connection with your account, order, or any communications with us;
• Use automated means (including bots, scrapers, or crawlers) to access or collect data from the Site without our express written permission.

11. Third-Party Services

The Site may contain links to third-party websites or services. Kashido is not responsible for the content, privacy practices, or terms of any third-party services, and the inclusion of a link does not imply endorsement. Your use of third-party services is at your own risk.

Our services are delivered in part through third-party platforms including e-commerce and payment processing providers. Your use of those platforms is also subject to their respective terms of service and privacy policies.

12. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KASHIDO DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND THE ABSENCE OF ERRORS OR INTERRUPTIONS.

We do not warrant that: (i) the Site will be uninterrupted, timely, secure, or error-free; (ii) the information provided on the Site is accurate, complete, or current; or (iii) defects will be corrected.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KASHIDO, MIZUHODO INC., OR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT KASHIDO WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY CASE, KASHIDO'S TOTAL CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID TO KASHIDO IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits or excludes liability that cannot be excluded or limited under applicable mandatory law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Kashido, Mizuhodo Inc., and their officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (i) your use of the Site or services; (ii) your violation of these Terms; (iii) your violation of any applicable law or the rights of any third party; or (iv) any content you submit to us.

15. Privacy

Your use of the Site is subject to our Privacy Policy, which sets out how we collect, use, and protect your personal information. Our Privacy Policy forms part of these Terms and is incorporated herein by reference.

16. Modifications to the Site and Services

Kashido reserves the right to modify, suspend, or discontinue any aspect of the Site or services at any time and without prior notice. We will not be liable to you or any third party for any such modification, suspension, or discontinuation.

17. Termination

Kashido reserves the right to suspend or terminate your account and access to the Site and services at any time, with or without cause and with or without notice, if we believe that you have violated these Terms or applicable law, or for any other legitimate business reason.

Upon termination, all licenses and rights granted to you under these Terms will immediately cease. Provisions that by their nature should survive termination (including ownership provisions, warranty disclaimers, indemnity, and limitations of liability) shall survive.

18. Governing Law and Dispute Resolution

These Terms, your use of the Site and services, and any dispute arising therefrom shall be governed by and construed in accordance with the laws of Japan, without regard to its conflict of law provisions.

Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remainder of these Terms shall continue in full force and effect.

20. Entire Agreement

These Terms, together with the Subscription Terms, Refund & Cancellation Policy, Shipping Policy, Privacy Policy, Cookie Policy, and Food & Allergen Disclaimer, constitute the entire agreement between you and Kashido with respect to your use of the Site and services, and supersede all prior agreements, communications, and understandings.

21. Contact Us

Kashido Customer Support
Email: support@kashido.co
Website: kashido.co

Mizuhodo Inc. (operating as Kashido)
1-8-21 Minami-Azabu, Minato-ku, Tokyo 106-0047, Japan

Privacy Policy

Kashido — operated by Mizuhodo Inc. | Last updated: April 7, 2026

1. Introduction

Mizuhodo Inc., operating under the brand name Kashido ("Kashido," "we," "us," or "our"), is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains what personal data we collect, how we use and share it, and your rights regarding that data.

This policy applies to all personal data collected through our website at kashido.co (the "Site"), our subscription ordering and account management systems, any communications between you and Kashido (including email and customer support), and our marketing activities.

Data Controller: Mizuhodo Inc., 1-8-21 Minami-Azabu, Minato-ku, Tokyo 106-0047, Japan. Contact: support@kashido.co.

2. Personal Data We Collect

2.1 Information You Provide to Us

• Account information: Name, email address, and password when you create an account.
• Order and subscription information: Billing address, shipping address, phone number, subscription plan selected, and order history.
• Payment information: Payment card details are collected and processed by our third-party payment processor. Kashido does not store full card numbers on our systems.
• Communications: The content of any emails, messages, or enquiries you send to us, including customer support requests.
• Survey responses: If you choose to participate in any feedback surveys offered by Kashido (including any survey that may qualify you for a partial refund under our Refund Policy).

2.2 Information We Collect Automatically

When you visit the Site, we automatically collect certain technical information, including IP address, browser type and version, device type and operating system, pages visited and navigation paths, referring URL, and cookie identifiers and similar tracking data (see our Cookie Policy for more information).

2.3 Information From Third Parties

We may receive personal data from payment processors (transaction confirmation and fraud prevention signals), shipping carriers (delivery status updates), marketing platforms such as Meta and Google, and Shopify (data related to your use of our storefront).

3. How We Use Your Personal Data

4. Marketing Communications

We will only send you direct marketing emails if you have given us your consent to do so, or where permitted by applicable law. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at support@kashido.co. Unsubscribing from marketing emails will not affect the delivery of transactional emails related to your account or orders.

5. Sharing Your Personal Data

We do not sell your personal data to third parties. We share personal data only in the following circumstances:

5.1 Service Providers

We share personal data with trusted third-party service providers who assist us in operating our business. Key providers include:

• Shopify Inc. — e-commerce platform (Canada/USA)
• FedEx / ECMS Express — shipping and logistics
• Payment processor (to be confirmed) — payment processing
• Klaviyo Inc. — email marketing (USA)
• Google LLC — analytics (USA)
• Meta Platforms Inc. — marketing and advertising (USA)

5.2 Legal and Regulatory Requirements

We may disclose personal data where required by applicable law, court order, or regulatory authority, including Japanese customs and tax authorities, U.S. FDA (in connection with Prior Notice and food facility registration), and equivalent bodies in other jurisdictions.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial part of our business, personal data held by Kashido may be transferred to the acquirer as part of that transaction, subject to the acquirer assuming our obligations under this Privacy Policy.

6. International Data Transfers

Kashido is based in Japan. We ship to customers in the United States, United Kingdom, France, Germany, Italy, Australia, and Canada, and we use service providers based in the United States and other countries.

When personal data is transferred outside Japan, we take steps to ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission (for EU/UK data transfers) and compliance with Japan's Act on the Protection of Personal Information (APPI).

7. Data Retention

• Account and subscription data: For the duration of your subscription and for 5 years thereafter, in accordance with Japanese statutory record-keeping requirements.
• Order and payment records: 7 years from the date of the transaction, in accordance with Japanese tax law.
• Marketing preferences and consent records: Until you withdraw consent or for 3 years from your last interaction, whichever is earlier.
• Customer support communications: 3 years from the date of the communication.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction, including encryption of data in transit (TLS/SSL), access controls, and secure hosting through our service providers.

No method of transmission over the internet is completely secure. If you believe your account has been compromised, please contact us immediately at support@kashido.co.

9. Your Rights — EU and UK Residents (GDPR)

If you are located in the European Union or the United Kingdom, the GDPR or UK GDPR grants you the right of access, right to rectification, right to erasure ("right to be forgotten"), right to restriction of processing, right to data portability, right to object, and right to withdraw consent.

To exercise any of these rights, please contact us at support@kashido.co. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority: France (CNIL: cnil.fr), Germany (BfDI: bfdi.bund.de), Italy (Garante: garanteprivacy.it), UK (ICO: ico.org.uk).

10. Your Rights — California Residents (CCPA/CPRA)

If you are a California resident, you have the right to know, right to delete, right to correct, right to opt out of sale or sharing, and right to non-discrimination. We do not sell or share your personal information for cross-context behavioral advertising. To exercise these rights, please contact us at support@kashido.co with the subject line "California Privacy Rights Request."

11. Rights Under Japanese Law (APPI)

In accordance with Japan's Act on the Protection of Personal Information (APPI), you have the right to request disclosure, correction, deletion, and suspension of use of personal information we hold about you. Requests may be submitted to support@kashido.co.

12. Children's Privacy

Our services are directed to individuals who are 18 years of age or older (or 13 and above with verifiable parental consent). We do not knowingly collect personal data from children under the age of 13 without verifiable parental consent. If you believe we have inadvertently collected such data, please contact us at support@kashido.co.

13. Third-Party Websites and Services

The Site may contain links to third-party websites. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, technology, or applicable law. We will notify you of material changes by posting a notice on the Site or sending an email to the address associated with your account.

15. Contact Us

Kashido Customer Support / Data Enquiries
Email: support@kashido.co
Website: kashido.co

Mizuhodo Inc. (operating as Kashido)
1-8-21 Minami-Azabu, Minato-ku, Tokyo 106-0047, Japan

Refund & Cancellation Policy

Kashido — operated by Mizuhodo Inc. | Last updated: April 7, 2026

1. Overview

Kashido's Monthly Selection boxes contain artisanal Japanese food products and handcrafted goods, carefully curated and dispatched directly from Japan each month. Due to the perishable, artisanal, and internationally shipped nature of our products, all purchases are final and non-refundable as a general rule.

This policy sets out the circumstances under which a refund may be available, how to request one, and our cancellation procedures.

2. General No-Refund Policy

Except as expressly set out in this policy, Kashido does not offer refunds for:

• Monthly Selection boxes that have been dispatched;
• Subscription plan fees that have been charged and applied to a delivered or dispatched box;
• Shipping fees;
• The kiri box (桐箱) welcome gift included with 6-Month and 12-Month Reservation Plans;
• Dissatisfaction with box contents based on personal taste preference;
• Allergic reactions where allergen information was accurately disclosed;
• Customs seizure, confiscation, or disposal of a shipment (see Shipping Policy);
• Delays caused by the shipping carrier, customs authority, or force majeure.

3. Exception: Partial Refund via Customer Feedback Survey

Kashido genuinely values customer feedback as a means of improving our Monthly Selection curation and overall service. As an expression of that commitment, we offer the following exception to our general no-refund policy:

Customers who complete a designated Kashido Customer Feedback Survey will be eligible to receive a refund of 50% of the box price (excluding shipping) for the Monthly Selection to which the survey relates.

Eligibility Conditions

To be eligible for the 50% partial refund, all of the following conditions must be met:

1. You received and opened the Monthly Selection box to which the survey relates.
2. You were invited by Kashido to complete the survey for that specific box.
3. You completed the survey in full within the time window specified in the invitation email.
4. The survey was completed by the account holder and reflects genuine, first-hand feedback about the relevant Monthly Selection.

Survey Process

Survey invitations will be sent by Kashido to eligible customers by email [●] days after the expected delivery date of the relevant Monthly Selection box. The survey must be completed within [●] days of the invitation being sent.

Kashido reserves the right to determine, at its sole discretion, whether a survey response meets the standard of genuine and complete feedback. We reserve the right to decline a refund request where survey responses are incomplete, incoherent, or do not constitute good-faith feedback.

Refund Amount and Processing

The refund will be calculated as 50% of the Monthly Selection box price (excluding the shipping fee) for the relevant month. Refunds will be issued to the original payment method within [●] business days of the survey being verified as complete and eligible.

Refund availability is limited to one survey refund per box, per subscriber account.

4. Damaged, Defective, or Incorrect Items

If a Monthly Selection box arrives with visible transit damage, items missing, incorrect items dispatched in error, or products that have already spoiled upon arrival, please contact us at support@kashido.co within 14 days of receiving your box, with your order number, a description of the issue, and photographs of the affected items and packaging.

We will investigate and, at our sole discretion, may offer: a replacement of the specific affected item(s) in a future Monthly Selection (subject to availability); a store credit toward a future Monthly Selection; or a partial refund for the specific affected item(s).

Kashido is not able to offer refunds for transit damage caused by the shipping carrier or customs handling.

5. Lost and Undelivered Shipments

5.1 Shipment Stuck in Transit

If your tracking information shows no movement for 30 or more consecutive days after dispatch, please contact us at support@kashido.co. We will raise an investigation with the carrier on your behalf. If the shipment is confirmed lost by the carrier, we will, at our sole discretion, offer either a replacement box in a future Monthly Selection (subject to availability) or a store credit of equivalent value.

5.2 Tracking Shows "Delivered" but Item Not Received

If your tracking information shows the package as delivered but you have not received it, this situation is generally attributable to carrier handling error, misdelivery, or theft — circumstances that are outside of Kashido's control. In such cases, Kashido bears no liability and is unable to offer a refund or replacement. However, we will cooperate fully by providing all available shipment records and tracking documentation to assist you in filing a claim with the carrier.

6. Cancellation

Cancellation procedures, deadlines, and the effect of cancellation on your Reservation are set out in full in our Subscription Terms, which should be read together with this policy.

In summary: cancellation does not entitle you to a refund for boxes already billed and/or dispatched. To avoid being charged for the next renewal cycle, your cancellation request must be submitted before the [●] specified in the Subscription Terms.

7. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your card issuer without first contacting Kashido to attempt to resolve the issue, we reserve the right to suspend or terminate your account and Reservation, dispute the chargeback with supporting evidence, and decline future orders from the same customer or household address.

We encourage you to contact us directly at support@kashido.co before escalating to a payment dispute.

8. Consumer Rights under Applicable Law

Nothing in this Refund & Cancellation Policy limits or excludes any rights you may have under applicable mandatory consumer protection law in your country of residence that cannot be waived by contract.

9. Contact Us

Kashido Customer Support
Email: support@kashido.co
Website: kashido.co

Mizuhodo Inc. (operating as Kashido)
1-8-21 Minami-Azabu, Minato-ku, Tokyo 106-0047, Japan

This Refund & Cancellation Policy is governed by the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court.

Shipping Policy

Kashido — operated by Mizuhodo Inc. | Last updated: April 7, 2026

1. Overview

Kashido ships its Monthly Selection boxes from Japan to customers worldwide. All shipments originate from Tokyo, Japan, and are processed and dispatched by Mizuhodo Inc. (operating as Kashido).

2. Shipping Destinations

We currently ship to the following regions and countries:

• North America: United States, Canada
• Europe: France, Germany, Italy, United Kingdom
• Oceania: Australia

We do not ship to P.O. Boxes, APO/FPO addresses, or freight-forwarding addresses. If your country is not listed above, please contact us at support@kashido.co to be added to our waitlist.

3. Shipping Carriers

• United States: FedEx International
• United Kingdom, France, Germany, Italy, Australia, Canada: ECMS Express

The carrier assigned to your shipment may vary at our discretion based on operational requirements, destination, or availability.

4. Shipping Fees

A flat shipping fee applies to all international shipments, regardless of destination. Shipping fees are non-refundable once a shipment has been dispatched.

5. Order Processing & Dispatch

Each Monthly Selection box is assembled and dispatched once per month. The specific dispatch schedule for each billing cycle will be communicated to active subscribers via email.

Please allow 3–7 business days from the dispatch notification date for your shipment to clear Japanese customs and enter the international carrier network. We are unable to guarantee dispatch on a specific calendar date, as the assembly process involves fresh procurement of artisanal and regional products each month.

6. Estimated Delivery Timeframes

These are estimates only and are not guaranteed. Actual delivery times may vary due to customs clearance, local carrier delays, public holidays, or other circumstances beyond our control.

7. Shipment Tracking

All shipments include tracking. You will receive a tracking number via email once your box has been dispatched. If you have not received a tracking email within 7 business days of the expected dispatch date, please contact us at support@kashido.co.

8. Customs, Duties, and Import Taxes

All applicable customs duties, import taxes, VAT, GST, and any other fees imposed by the destination country are the sole responsibility of the customer.

Kashido ships packages with accurate customs declarations in compliance with Japanese export regulations and applicable international trade law. We do not undervalue shipments or misrepresent package contents on customs documentation.

We strongly recommend that you review your country's import regulations for food products before placing an order. Specific items in your Monthly Selection may be subject to restrictions or additional inspection requirements in your country.

9. Customs Seizure, Confiscation, and Disposal

In the event that your shipment — or any item within it — is seized, confiscated, held, or destroyed by customs authorities or any governmental body in the destination country, Kashido bears no liability and will not issue a refund or replacement for the affected items or shipment.

By placing an order with Kashido, you acknowledge and accept this risk. We recommend familiarizing yourself with your country's import rules for Japanese food products and handcrafted goods prior to subscribing.

10. Failed Deliveries and Returned Shipments

• Incorrect or incomplete address provided by the customer: We will attempt to contact you to arrange re-shipment at an additional shipping fee. If we are unable to reach you within 14 days, the shipment will be discarded and no refund will be issued.
• Customer's failure to collect the package: Re-shipment is subject to an additional fee. No refund will be issued if the package is discarded by the carrier or customs authority.
• Package refused by the customer: Refused deliveries are not eligible for a refund.

11. Damaged or Lost Shipments

If your shipment arrives with visible external damage, please photograph the packaging and contents immediately before opening fully, and contact us at support@kashido.co within 7 days of delivery.

If your shipment is confirmed lost by the carrier (i.e., tracking shows no movement for 30 or more days), please contact us at support@kashido.co. We will investigate with the carrier on your behalf and, at our sole discretion, may offer a replacement or store credit for a future Monthly Selection.

12. Address Changes

If you need to update your shipping address, please do so via your account dashboard before the dispatch date for the relevant month. Address changes requested after a shipment has been dispatched cannot be accommodated.

13. Food Products and Perishability

Our Monthly Selection boxes contain artisanal Japanese food products. All products included have a minimum shelf life of one month from the date of dispatch. Please refer to our Food & Allergen Disclaimer for further information.

14. Contact Us

Kashido Customer Support
Email: support@kashido.co
Website: kashido.co

Mizuhodo Inc. (operating as Kashido)
1-8-21 Minami-Azabu, Minato-ku, Tokyo 106-0047, Japan

This Shipping Policy is governed by the laws of Japan. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the Tokyo District Court.

Subscription Terms

Kashido — operated by Mizuhodo Inc. | Last updated: April 7, 2026

1. Introduction

These Subscription Terms govern your Reservation with Kashido — your monthly curated selection of authentic Japanese regional products, operated by Mizuhodo Inc. These Subscription Terms form part of, and should be read together with, our Terms of Service, Refund & Cancellation Policy, and Shipping Policy.

By completing a Reservation (subscription), you agree to be bound by these Subscription Terms.

2. Reservation Plans

Kashido offers the following Reservation Plans. All prices are in United States Dollars (USD) and are displayed on the Site at kashido.co:

Trial Selection

The Trial Selection is available once per household address. If we detect that a customer attempts to place multiple Trial Selection orders using the same delivery address, we reserve the right to cancel the duplicate order and issue a refund. The contents of the Trial Selection are identical to those of the standard Monthly Selection for that month.

Multi-Month Reservation Plans

By selecting a 3-Month, 6-Month, or 12-Month Reservation Plan, you commit to receiving and paying for the full number of Monthly Selection boxes specified in your plan. Please refer to the checkout page for confirmation of the billing structure for your chosen plan.

3. Billing and Payment

3.1 Initial Payment

Your first payment will be charged at the time of completing your Reservation on the Site. By providing your payment details and completing your Reservation, you authorize Kashido and our payment processor to charge your payment method for the applicable fees.

3.2 Recurring Billing for Auto-Renewing Plans

At the end of your Reservation Plan's commitment period, your Reservation will automatically renew for the same plan and duration, unless you cancel in accordance with Section 5 of these Subscription Terms. You will receive a reminder email before your renewal date.

3.3 Price Changes

We reserve the right to change our pricing at any time. We will notify active subscribers of any price changes affecting their Reservation at least 30 days in advance by email. If you do not wish to continue at the new price, you may cancel your Reservation before the new price takes effect.

3.4 Failed Payments

If your payment fails on the scheduled billing date, we will notify you by email and attempt to re-process the payment. If payment cannot be collected, we reserve the right to place your Reservation on hold or cancel it. Monthly Selection boxes will not be dispatched until outstanding payments are settled.

4. Reservation Start and Monthly Selection Schedule

4.1 First Box

Your first Monthly Selection box will be dispatched in accordance with the dispatch schedule published on the Site at the time of your Reservation. If you subscribe after the cut-off date for the current month's dispatch cycle, your first box may be scheduled for the following month's dispatch.

4.2 Monthly Dispatch Schedule

Monthly Selection boxes are dispatched once per month. The specific dispatch date for each month will be communicated to active subscribers via email in advance.

4.3 Regional Theme

Each Monthly Selection is themed around a specific Japanese prefecture. We reserve the right to change the regional theme at any time prior to dispatch if circumstances beyond our control (including procurement or logistics issues) require it.

4.4 Welcome Gift — Kiri Box (桐箱)

Subscribers to the 6-Month or 12-Month Reservation Plans will receive a handcrafted kiri (Japanese paulownia wood) box together with their first Monthly Selection only. The kiri box is provided as a welcome gift and is non-returnable and non-refundable once dispatched.

5. Cancellation

5.1 How to Cancel

You may cancel your Reservation at any time by logging into your account on the Site and following the cancellation procedure in your account dashboard, or by contacting us at support@kashido.co.

5.2 Cancellation Deadline

To prevent the next billing cycle from being charged, your cancellation request must be submitted no later than [●] before your next renewal date. Cancellation requests received after the deadline for a given billing cycle will take effect from the following billing cycle.

5.3 Effect of Cancellation on Remaining Boxes

• Trial Selection: There is no recurring commitment. No cancellation action is required.
• 3-Month, 6-Month, or 12-Month Reservation Plans: Cancellation prevents the plan from renewing at the end of the current commitment period. It does not entitle you to a refund for Monthly Selection boxes that have already been billed and/or dispatched within the current commitment period. You will continue to receive all boxes already paid for.

5.4 Pausing Your Reservation

Depending on the capabilities of our subscription management system, we may offer the option to pause your Reservation. Details of the pause functionality, if available, will be displayed in your account dashboard.

6. Plan Changes

If you wish to change your Reservation Plan, please contact us at support@kashido.co at least [●] before your next renewal date. Plan changes may not be possible mid-cycle and will generally take effect from your next renewal date.

7. Digital Content: Journal Access

• Active subscribers: Immediate access to the current month's Journal edition upon dispatch.
• Former subscribers (cancelled): Access to Journal editions that are more than 2 months old from the original publication date.
• General public: Access to all Journal editions that are more than 3 months old from the original publication date.

8. Changes to the Service

Kashido reserves the right to modify, suspend, or discontinue the Monthly Selection service at any time. In the event of a material change to the service that affects your active Reservation (including discontinuation), we will notify you in advance and offer a pro-rata refund for any undelivered Monthly Selection boxes paid for.

9. Governing Law

These Subscription Terms are governed by the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court.

10. Contact Us

Kashido Customer Support
Email: support@kashido.co
Website: kashido.co

Mizuhodo Inc. (operating as Kashido)
1-8-21 Minami-Azabu, Minato-ku, Tokyo 106-0047, Japan

Food & Allergen Disclaimer

Kashido — operated by Mizuhodo Inc. | Last updated: April 7, 2026

1. Nature of Our Products

Kashido's Monthly Selection boxes contain artisanal Japanese food products — including traditional confections (wagashi), regional snacks, and specialty sweets — carefully curated from makers and craftspeople across Japan. Many of these products are produced by small-scale or family-run manufacturers and are not widely available outside their region of origin.

Because our products are sourced from a diverse range of regional makers, the specific contents of each Monthly Selection vary by month and cannot be replicated exactly.

2. Allergen Information

All food products included in each Monthly Selection are accompanied by an ingredient list and allergen information sheet, prepared in English and based on original Japanese product documentation provided by each manufacturer.

We identify and disclose the following major allergens in accordance with U.S. FDA labeling requirements (21 CFR Part 101) and relevant international food labeling standards:

• Milk
• Eggs
• Fish
• Shellfish (including crustaceans and mollusks)
• Tree nuts
• Peanuts
• Wheat
• Soybeans
• Sesame

Kashido accepts no liability for allergic reactions or adverse health effects arising from consumption of the products included in the Monthly Selection.

3. Ingredient and Nutritional Information

Each Monthly Selection is accompanied by an ingredient and allergen disclosure sheet prepared by Kashido (Mizuhodo Inc.) in compliance with FDA 21 CFR Part 101 and applicable labeling regulations. The labeling on or accompanying the products identifies the ingredient list (in descending order of predominance), major food allergens, net quantity of contents, and name and address of manufacturer: Mizuhodo Inc. (Kashido), Tokyo, Japan.

Nutritional information is provided where available. For some traditional or artisanal products, complete nutritional data may not be available from the original manufacturer. In such cases, we will provide the best available information and disclose any data limitations.

4. Shelf Life and Storage

All food products included in each Monthly Selection have a minimum shelf life of at least one month from the date of dispatch from Japan. Best-before dates for each product are indicated on the packaging and/or on the accompanying product information sheet.

We recommend consuming the products within the indicated best-before period. Kashido is not responsible for any deterioration in product quality or safety arising from improper storage by the customer after delivery.

5. Dietary and Religious Considerations

Our Monthly Selection may include products that contain or are derived from wheat and gluten-containing grains, dairy (milk, butter, cream), eggs, fish and seafood, soy, alcohol (in trace amounts, as used in traditional Japanese confectionery), and animal-derived ingredients (including pork-derived gelatin in some confections).

Kashido does not currently offer dedicated vegetarian, vegan, halal, kosher, or gluten-free selections. Customers with specific dietary, religious, or lifestyle requirements should review the allergen and ingredient information provided with each box before consuming any product, and contact us at support@kashido.co prior to subscribing if they have specific concerns.

6. Regulatory Compliance

All food products included in Kashido's Monthly Selection are selected in compliance with applicable export and import regulations. Products destined for the United States are accompanied by documentation in compliance with U.S. FDA requirements, including Prior Notice submission where required.

Kashido (Mizuhodo Inc.) is registered as a food facility with the U.S. Food & Drug Administration (FDA) and assumes responsibility as the U.S. importer of record for the purposes of FDA labeling compliance.

Notwithstanding the above, import regulations vary by country, and Kashido does not guarantee that all products are approved for import into every destination country. It is the customer's responsibility to ensure that the products they receive are permissible under their local import and food safety laws.

7. FDA Statement

The statements and product information provided by Kashido have not been evaluated by the U.S. Food and Drug Administration (FDA) for the purpose of treating, curing, preventing, or diagnosing any disease or medical condition. The products included in the Monthly Selection are food items and are not intended to diagnose, treat, cure, or prevent any disease.

8. Taste and Quality Expectations

Kashido curates each Monthly Selection with the utmost care, selecting only products that meet our standards for authenticity, quality, and regional significance. However, taste is subjective, and individual preferences vary widely. We do not offer refunds on the basis of personal taste preference. Please refer to our Refund & Cancellation Policy for full details of our refund conditions.

9. Contact Us

For questions regarding allergens, ingredients, or dietary concerns, please contact us prior to placing an order:

Kashido Customer Support
Email: support@kashido.co
Website: kashido.co

Mizuhodo Inc. (operating as Kashido)
1-8-21 Minami-Azabu, Minato-ku, Tokyo 106-0047, Japan

This Food & Allergen Disclaimer is governed by the laws of Japan. Any disputes arising in connection with this disclaimer shall be subject to the exclusive jurisdiction of the Tokyo District Court.

Cookie Policy

Kashido — operated by Mizuhodo Inc. | Last updated: April 7, 2026

1. Introduction

This Cookie Policy explains how Kashido (operated by Mizuhodo Inc.) uses cookies and similar tracking technologies when you visit our website at kashido.co (the "Site"). It should be read alongside our Privacy Policy, which provides broader information about how we process your personal data.

By continuing to use the Site, you consent to our use of cookies as described in this policy, subject to your choices as set out in Section 5 below.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognize your device and remember certain information about your visit — such as your preferences, login status, and shopping cart contents.

Similar technologies include web beacons / pixels (small invisible images embedded in web pages or emails that track whether a page or email has been opened), local storage, and session storage. In this Cookie Policy, we refer to all of these technologies collectively as "cookies."

3. Categories of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential to the operation of the Site and cannot be disabled without affecting the functionality of the Site. They include session authentication cookies, shopping cart and checkout functionality, security and fraud prevention cookies, and Shopify platform cookies required for e-commerce functionality. Because these cookies are strictly necessary, they do not require your consent under applicable law and will always be active.

3.2 Performance and Analytics Cookies

These cookies allow us to understand how visitors interact with the Site — for example, which pages are most frequently visited and how long visitors spend on the Site. We may use services such as Google Analytics for this purpose. These cookies require your consent.

3.3 Functional Cookies

These cookies enhance the functionality of the Site by remembering your preferences, such as your language settings, region, or previously viewed content. These cookies require your consent.

3.4 Marketing and Targeting Cookies

These cookies are used to deliver advertising that is relevant to your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. These cookies may be set by us or by third-party advertising partners (such as Meta/Instagram or Google). These cookies require your consent.

4. Third-Party Cookies

5. Your Cookie Choices

5.1 Cookie Consent Banner

When you first visit the Site, you will be presented with a cookie consent banner allowing you to accept or decline non-essential cookies. You can manage your preferences at any time by clicking the cookie settings link in the footer of the Site.

5.2 Browser Settings

You can also control cookies through your browser settings. Most browsers allow you to view and delete cookies already stored on your device, block all cookies, block third-party cookies only, or allow cookies from specific websites. Please note that disabling certain cookies may affect the functionality of the Site. Instructions for managing cookies:

• Chrome: support.google.com/chrome/answer/95647
• Safari: support.apple.com/guide/safari/manage-cookies
• Firefox: support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Edge: support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge

5.3 Opt-Out of Analytics

To opt out of Google Analytics tracking across all websites, you may use the Google Analytics Opt-Out Browser Add-On available at: tools.google.com/dlpage/gaoptout.

6. Cookies and the GDPR (EU/UK Visitors)

If you are located in the European Union, the United Kingdom, or another jurisdiction where the GDPR or equivalent legislation applies: we only set non-essential cookies on your device with your prior, freely given, specific, and informed consent. You have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. For full information about your data rights under the GDPR, please refer to our Privacy Policy.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, applicable law, or our business practices. We will post any updates on this page with a revised "Last updated" date.

8. Contact Us

Kashido Customer Support
Email: support@kashido.co
Website: kashido.co

Mizuhodo Inc. (operating as Kashido)
1-8-21 Minami-Azabu, Minato-ku, Tokyo 106-0047, Japan